Guest Service Center Associate - Flexible Shifts & Benefits

Macy's; New Jersey; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague in New Jersey. You will help deliver a seamless shopping experience, supporting BOPS, returns, and order pickups while upholding Macy's service standards.

The role emphasizes multitasking, strong communication, and a customer-first mindset in a fast-paced store setting. You'll work in a team, assist customers during peak hours, and ensure the selling floor remains inviting and organized.

Qualifications

• Must be able to work varied shifts including days, evenings, weekends and holidays.
• Strong communication skills to interact with customers and colleagues.
• Able to multitask, problem-solve, and provide friendly, customer-first service.

Responsibilities

• Assist customers in total store fulfillment, including Buy Online Pickup In Store (BOPS) and returns.
• Proficient in POS systems to complete transactions and manage checkout processes.
• Maintain a clean, organized pickup and return area and shoppable space.
• Provide genuine hospitality, build relationships, and promote loyalty benefits.

Job description

Macy's is seeking an At Your Service Center Colleague in New Jersey. You will help deliver a seamless shopping experience, supporting BOPS, returns, and order pickups while upholding Macy's service standards.

The role emphasizes multitasking, strong communication, and a customer-first mindset in a fast-paced store setting. You'll work in a team, assist customers during peak hours, and ensure the selling floor remains inviting and organized.