At Your Service Associate — Flexible Hours & Benefits

Macy's; Paramus (NJ); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Health and wellness benefits

Employee Resource Groups

Volunteer opportunities

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You will assist with BOPS, merchandise returns, order pickups, and related tasks, upholding Macy's service standards.

The role requires multitasking, problem-solving, and a customer-first mindset, with shifts that may include nights, weekends, and holidays. You’ll help maintain a clean, inviting space and engage customers throughout their visit.

Qualifications

• Demonstrates strong customer service and hospitality skills.
• Able to meet daily sales goals and engage customers confidently.
• Comfortable using handheld devices and completing transactions.

Responsibilities

• Greet customers and support At Your Service activities including BOPS, returns, and pickups.
• Assist customers in all aspects of store fulfillment and loyalty programs.
• Keep pickup, return, and work areas clean, organized, and welcoming.

Skills

Customer service

Sales focus

Multitasking

Communication

Teamwork

Flexible availability

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You will assist with BOPS, merchandise returns, order pickups, and related tasks, upholding Macy's service standards.

The role requires multitasking, problem-solving, and a customer-first mindset, with shifts that may include nights, weekends, and holidays. You’ll help maintain a clean, inviting space and engage customers throughout their visit.