Guest Services Associate - Flexible Hours & Growth

Macy's; Peabody (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless and personalized shopping experience. You’ll support BOPS, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

You’ll multitask in a fast-paced environment with shifts including nights, weekends, and holidays. This role goes beyond cashiering; you’ll help keep the shopping space clean and inviting, greet customers with hospitality, and work toward team goals to enhance the

Qualifications

• Flexible availability including nights, weekends and holidays with dependable attendance.
• Strong communication with customers and colleagues.
• Ability to process transactions using store systems and handheld devices.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Assist customers in total store fulfillment and be proficient in required systems.
• Maintain clean, organized pickup and return areas and provide genuine hospitality.

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless and personalized shopping experience. You’ll support BOPS, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

You’ll multitask in a fast-paced environment with shifts including nights, weekends, and holidays. This role goes beyond cashiering; you’ll help keep the shopping space clean and inviting, greet customers with hospitality, and work toward team goals to enhance the