Guest Experience Service Center Associate — Flexible Shifts

Macy's; Manchester (NH); On-site; USD 26,000 - 36,000; Full time

Job summary

Macy's is seeking an At Your Service Center Colleague to provide a seamless and personalized shopping experience, supporting BOPS, returns, and order pickups. This role emphasizes exceptional customer service, teamwork, and adherence to Macy's standards in a fast-paced environment.

The position requires multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays. Team collaboration and proactive help for customers are essential to success.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Clear communication with customers, coworkers, and supervisors.
• Understand and follow English employment policies and safety rules.
• Make prompt, sound decisions to address customer needs.
• Meet daily sales goals and promote loyalty benefits.
• Open credit accounts and share loyalty program benefits with customers.
• Comfortable using electronic devices and collaborating with colleagues.
• Maintain reliable attendance and punctuality.

Responsibilities

• Assist customers and guide their shopping experience in the At Your Service area.
• Support Buy Online Pickup In Store, returns, order pick-up, and related tasks while upholding Macy's standards.
• Keep the shop floor and pickup/return areas clean, organized, and inviting.
• Process transactions and help ensure a friction-free customer pickup experience.
• Promote loyalty benefits and assist customers with payments and accounts.

Skills

Customer service

Sales goals

Communication

Teamwork

Credit accounts

POS systems

Adaptability

Job description

Macy's is seeking an At Your Service Center Colleague to provide a seamless and personalized shopping experience, supporting BOPS, returns, and order pickups. This role emphasizes exceptional customer service, teamwork, and adherence to Macy's standards in a fast-paced environment.

The position requires multitasking, problem-solving, and a customer-first mindset, with shifts including nights, weekends, and holidays. Team collaboration and proactive help for customers are essential to success.