Seasonal Retail Associate - Flexible Shifts & Customer Care

Macy's; Knapps Corner (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in New York is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You will support BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You will work a variety of shifts including nights, weekends and holidays, and help keep the shopping space inviting and welcoming for every

Qualifications

• Excellent customer service mindset with a customer-first approach.
• Able to multitask and manage time in a fast-paced retail environment.
• Proficient in English and able to read store policies.

Responsibilities

• Assist customers with purchases, returns, and order pickups.
• Support Buy Online Pickup In Store (BOPS) and curbside tasks.
• Maintain clean, organized, inviting sales floor and pickup areas.
• Engage customers with genuine hospitality and upsell loyalty benefits.
• Collaborate with teammates to hit daily sales goals.

Skills

Customer service

Communication

Teamwork

Flexible availability

Cash handling

Job description

Macy's in New York is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You will support BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You will work a variety of shifts including nights, weekends and holidays, and help keep the shopping space inviting and welcoming for every