Guest Service Cashier - Warm, Efficient Cake Shop Experience

Nothing Bundt Cakes #233; Canton Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Hours

30% off all cake products

401k

Medical, Dental and Vision Benefits

Job summary

Nothing Bundt Cakes in Canton, MI seeks a friendly Guest Service Representative to create a warm guest experience by greeting customers and guiding them through our cake options.

You will learn NbC cake distinctions, sizes and flavors, and upsell accessories to celebrate special occasions.

This role requires energy, reliability and the ability to work a fast-paced shift while adhering to health and safety standards.

Qualifications

• Applicants must be 16 years of age or older.
• No formal education or work experience required, but previous guest service experience is a plus.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm to determine interests and needs, and follow NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from promotions.
• Uphold a clean and organized bakery presentation, including routine cleaning and dusting of surfaces.
• Replenish retail merchandise and cake display case to ensure strong visual presentation.
• Assist the Crafter in preparing cake decorations and packaging supplies as needed.
• Comply with health and safety guidelines and NbC policies, including dress code and hygiene.
• Maintain consistent attendance and punctuality.
• Ability to work M-F, 8:30-3:30.

Skills

High energy

Interpersonal skills

Customer service

Multitasking

Attention to detail

Communication

Friendly demeanor

Tools

Point-of-sale system

Job description

Nothing Bundt Cakes in Canton, MI seeks a friendly Guest Service Representative to create a warm guest experience by greeting customers and guiding them through our cake options.

You will learn NbC cake distinctions, sizes and flavors, and upsell accessories to celebrate special occasions.

This role requires energy, reliability and the ability to work a fast-paced shift while adhering to health and safety standards.