Bakery Lead & Guest Experience Champion

Nothing Bundt Cakes; Canton Charter Township (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Nothing Bundt Cakes is seeking a Lead/Key Holder in Canton Charter Township, MI to create a warm guest experience and oversee boutique bakery operations. You will greet guests, educate on cake options, and drive sales with friendly, proactive service.

In this role, you will manage daily tasks, assist with decorations and packaging, and help maintain clean, organized displays while upholding NbC standards and holiday procedures.

Qualifications

• Must be 18 years of age or older.
• Previous shift leader experience at NbC bakery, restaurant or retail is a plus.
• Ability to stand for extended periods in a fast-paced environment.

Responsibilities

• Greet walk-in and phone guests with warmth and enthusiasm to determine interests and needs.
• Educate guests on NbC cake distinctions, sizes, flavors, pricing and promotions.
• Suggest additional merchandise like balloons, candles, and cards to complete celebrations.
• Process guest orders efficiently using the point-of-sale system and invite joining NbC Email Club.
• Maintain clean bakery presentation and replenish merchandise and display case.
• Assist in cake decorations, packaging supplies and assembling orders per guest specifications.
• Coordinate opening/closing tasks, including cash handling and securing the bakery.
• Co-facilitate opening/closing with cash drawer balance and deposits.
• Adhere to health and safety guidelines and NbC policies.

Skills

Guest service excellence

Interpersonal communication

Multitasking

Self-motivation

Tools

Toast POS

Job description

Nothing Bundt Cakes is seeking a Lead/Key Holder in Canton Charter Township, MI to create a warm guest experience and oversee boutique bakery operations. You will greet guests, educate on cake options, and drive sales with friendly, proactive service.

In this role, you will manage daily tasks, assist with decorations and packaging, and help maintain clean, organized displays while upholding NbC standards and holiday procedures.