Guest Service Captain — Premium Valet & Hospitality

Towne Park LLC; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity

Telemedicine

401k retirement plan

Job summary

Towne Park LLC seeks a Guest Service Captain to orchestrate the service experience for hotel guests, working with teammates to meet or exceed site standards. Under the Account Manager, you handle coordination, administration, troubleshooting, and guidance when the manager isn’t on-site.

This role is not a manager but may require judgment in urgent situations. This position requires a high school diploma or GED, must be 18+, pass a background check, MVR and drug screen, plus Wheelchair Safety

Qualifications

• High school diploma or GED is required.
• Must be at least 18 and able to pass a criminal background, MVR and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Six months related experience and/or training; OR equivalent combination of education and experience.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with guests and coworkers.
• Opens doors for guests, checks in arriving guests, and explains parking procedures.
• Assists with bell services, directions, taxi reservations and guest inquiries.
• Maintains knowledge of the facility, rates and local attractions.
• Leads the work group, schedules changes, and assigns roles as directed.
• Issues and reconciles cash, tickets and shift reports with accuracy.

Skills

Drive manual transmission

English proficiency

Reading comprehension

Writing

Public speaking

Reasoning

Math skills

Time concepts

Rate understanding

Driver's license

Education

High school diploma or GED

Job description

Towne Park LLC seeks a Guest Service Captain to orchestrate the service experience for hotel guests, working with teammates to meet or exceed site standards. Under the Account Manager, you handle coordination, administration, troubleshooting, and guidance when the manager isn’t on-site.

This role is not a manager but may require judgment in urgent situations. This position requires a high school diploma or GED, must be 18+, pass a background check, MVR and drug screen, plus Wheelchair Safety