Guest Service Associate – Hotel Concierge

highway west vacations; Buellton (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vacation time

Sick time

Paid holidays

Life insurance

Employee discounts

Job summary

Highway West Vacations in Buellton, CA is seeking a Guest Service Representative I in hospitality. You will welcome guests, assist with reservations, concierge services, and check guests in and out with a high standard of service.

This full-time, non-exempt role offers benefits including health insurance for employees, vacation and sick time, paid holidays, life insurance, and employee discounts; prior hotel/restaurant experience is preferred.

Qualifications

• 1–2 years hotel/restaurant experience.
• Dependable with impeccable attendance.
• Accurate with attention to detail and service orientation.
• Strong organizational and interpersonal skills.
• Excellent math and cash handling ability.
• Proficient in Word, Excel and PowerPoint.
• Able to work on feet for extended periods and flexible schedule.

Responsibilities

• Welcome guests and fulfill their requests, create reservations and provide concierge services.
• Check guests in and out with service that meets or exceeds expectations.
• Keep lobby area clean and welcoming.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Organizational skills

Punctuality

Interpersonal skills

Education

Associate degree in Hospitality Management or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Highway West Vacations in Buellton, CA is seeking a Guest Service Representative I in hospitality. You will welcome guests, assist with reservations, concierge services, and check guests in and out with a high standard of service.

This full-time, non-exempt role offers benefits including health insurance for employees, vacation and sick time, paid holidays, life insurance, and employee discounts; prior hotel/restaurant experience is preferred.