Guest Services Associate – Front Desk & Concierge

Chamberlain West Hollywood; West Hollywood (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

401(k)

Employee discount

Flexible schedule

Life insurance

Parental leave

Referral program

Same-day pay available

Job summary

Chamberlain West Hollywood is seeking a Guest Services Representative to deliver exceptional service to arriving, staying, and departing guests. You will register guests, verify details and payments, and assist with reservations, inquiries and concierge services.

The role emphasizes friendly, accurate, and proactive guest support, including handling calls, messages and basic duties across hotel operations, with opportunities for growth in a hospitality-driven environment.

Qualifications

• High School diploma or equivalent is required.
• Excellent communication and guest service skills.
• Ability to handle cash and use computer systems accurately.

Responsibilities

• Greet and check in/out guests with a friendly, professional manner.
• Register guests, verify reservations and payment information.
• Answer phone and in-person inquiries with courtesy and accuracy.
• Sell rooms, manage reservations and assist with guest services.
• Handle messages, wake-up calls and administrative tasks.

Skills

Customer service

Communication skills

Cash handling

Computer literacy

Multitasking

Education

High School diploma or equivalent

Job description

Chamberlain West Hollywood is seeking a Guest Services Representative to deliver exceptional service to arriving, staying, and departing guests. You will register guests, verify details and payments, and assist with reservations, inquiries and concierge services.

The role emphasizes friendly, accurate, and proactive guest support, including handling calls, messages and basic duties across hotel operations, with opportunities for growth in a hospitality-driven environment.