Guest Experience Concierge

Le Parc at Melrose; West Hollywood (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Career Growth Opportunities

Employee discount

Flexible schedule

Job summary

A prestigious hotel in West Hollywood seeks a Guest Services Representative to deliver exceptional customer service to guests. Responsibilities include greeting guests, handling payments, and responding to inquiries, both in-person and over the phone. Ideal candidates will possess strong communication skills and a passion for hospitality, with a focus on making guests feel welcomed and supported throughout their stay. Benefits include medical, dental, and career growth opportunities.

Qualifications

• Must possess good communication skills, both verbal and written.
• Must be able to complete tasks indoors for up to 4 hours.
• Ability to lift up to 15 lbs occasionally.

Responsibilities

• Greet and welcome guests upon arrival.
• Respond to inquiries via telephone and in-person.
• Manage guests’ accounts and payments.

Skills

Customer service

Communication

Problem-solving

Basic math skills

Manual dexterity

Education

High School diploma or equivalent

Job description

A prestigious hotel in West Hollywood seeks a Guest Services Representative to deliver exceptional customer service to guests. Responsibilities include greeting guests, handling payments, and responding to inquiries, both in-person and over the phone. Ideal candidates will possess strong communication skills and a passion for hospitality, with a focus on making guests feel welcomed and supported throughout their stay. Benefits include medical, dental, and career growth opportunities.