Guest Services Concierge

Concord Hospitality Enterprises; Duluth (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Discounted room rates

Tuition assistance

Training and development opportunities

Job summary

Concord Hospitality Enterprises seeks a full-time hotel front desk associate to deliver courteous, efficient guest service and manage daily operations with accuracy. You will handle check-ins/outs, resolve issues, and maintain brand standards across shifts.

The role requires strong communication, multitasking, and a customer-focused approach, with availability for evenings, weekends, and holidays. Join a team committed to hospitality excellence and associate development.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Multitasking

Detail-oriented

Organizational skills

Customer service experience

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises seeks a full-time hotel front desk associate to deliver courteous, efficient guest service and manage daily operations with accuracy. You will handle check-ins/outs, resolve issues, and maintain brand standards across shifts.

The role requires strong communication, multitasking, and a customer-focused approach, with availability for evenings, weekends, and holidays. Join a team committed to hospitality excellence and associate development.