Guest Service Agent: Welcoming Stays & Reservations

Shamin Hotels, Inc.; Hampton (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist guests with local activities and inquiries. You will collect payments and provide excellent service at the front desk in a fast-paced hotel environment.

The role reports to the Front Office Manager within the Operations department and is based on-site at our Hampton, VA property. This position offers an hourly pay structure with bi-weekly pay and opportunities to cross-sell other Shamin

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champagne for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist guests with local activities and inquiries. You will collect payments and provide excellent service at the front desk in a fast-paced hotel environment.

The role reports to the Front Office Manager within the Operations department and is based on-site at our Hampton, VA property. This position offers an hourly pay structure with bi-weekly pay and opportunities to cross-sell other Shamin