Guest Service Agent: Warm Hospitality & Great Benefits

Audubon Iii Llc; Highland Springs (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short and long term disability

Gym membership discounts

Paid time off

Paid holidays

Employee discounts at hotels

401K plan with company match

Pet insurance

Job summary

Shamin Hotels is seeking a Guest Service Agent to warmly greet guests, check them in and out, and handle reservations both in person and online. You will manage room assignments, issue keys, and assist guests with directions and activities in the area.

Strong customer service, accuracy in handling payments, and a friendly demeanor are essential. The role supports operations across our Virginia hotels, requiring reliability, punctuality, and a collaborative mindset in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent.
• Proven front desk experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and relay instructions to guests or staff.
• Answer inquiries about services, dining, local attractions.
• Keep records of room availability and guest accounts.
• Process payments and deposits for room charges.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Punctuality

Education

High school diploma or GED

Tools

POS systems

Job description

Shamin Hotels is seeking a Guest Service Agent to warmly greet guests, check them in and out, and handle reservations both in person and online. You will manage room assignments, issue keys, and assist guests with directions and activities in the area.

Strong customer service, accuracy in handling payments, and a friendly demeanor are essential. The role supports operations across our Virginia hotels, requiring reliability, punctuality, and a collaborative mindset in a fast-paced environment.