Guest Service Agent – Front Desk & Guest Experience

Paycom - ATS; Coventryville (PA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

Footwear discounts

401K plan with company match

Employee discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and provide local recommendations. You will greet guests, issue keys, process payments, and assist with inquiries to ensure a smooth stay. Strong customer service, reliability, and attention to detail are essential.

Role involves on-site work with shifts, plus opportunities to upsell services and coordinate with hotel departments to meet guest needs.

Qualifications

• Proven experience as a front desk agent preferred.
• High school diploma or GED required.
• Strong time management and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions to guests.
• Handle payments and deposits for room charges.
• Answer questions about services and local activities.
• Assist with reservations and guest requests as needed.

Skills

Front desk experience

Time management

Attention to detail

Customer service

Reliability

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and provide local recommendations. You will greet guests, issue keys, process payments, and assist with inquiries to ensure a smooth stay. Strong customer service, reliability, and attention to detail are essential.

Role involves on-site work with shifts, plus opportunities to upsell services and coordinate with hotel departments to meet guest needs.