Front Desk & Guest Services Manager

Paycom; Hampton (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Paid holidays

Shamin Perk discounts on tickets andAt

Job summary

Shamin Hotels is hiring a Guest Service Agent in Hampton, VA to check guests in and out, assist them in person and online, and offer recommendations for local activities. You will verify guest information, assign rooms, activate keys, and collect payments for services rendered.

The role emphasizes warmth, hospitality, and a strong sense of teamwork to ensure a superior guest experience across our hotel portfolio. We value service excellence and opportunities for growth within the company.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard; answers inquiries pertaining to hotel services, registration of guests and directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May order additional services for guests.

Skills

Teamwork

Ownership

Guest service

Education

High school diploma or GED

Job description

Shamin Hotels is hiring a Guest Service Agent in Hampton, VA to check guests in and out, assist them in person and online, and offer recommendations for local activities. You will verify guest information, assign rooms, activate keys, and collect payments for services rendered.

The role emphasizes warmth, hospitality, and a strong sense of teamwork to ensure a superior guest experience across our hotel portfolio. We value service excellence and opportunities for growth within the company.