Guest Service Agent: Welcoming Check-ins & Reservations

Shamin Hotels Master; Glen Allen (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Shamin Hotels in Glen Allen, VA seeks a Guest Service Agent to check guests in/out, assist with reservations (in-person and online), and offer local activity recommendations. You will collect guest information, assign rooms, activate keys, and process room charges.

This entry-level role emphasizes friendly hospitality and strong attention to detail, with opportunities to grow within Shamin Hotels’ extensive portfolio.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Attention to Detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greet, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May order transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Skills

Front desk experience

Time management

Attention to detail

Reliability

Transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Glen Allen, VA seeks a Guest Service Agent to check guests in/out, assist with reservations (in-person and online), and offer local activity recommendations. You will collect guest information, assign rooms, activate keys, and process room charges.

This entry-level role emphasizes friendly hospitality and strong attention to detail, with opportunities to grow within Shamin Hotels’ extensive portfolio.