Guest Service & Reservations Agent

Shamin Hotels; Charlottesville (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Guest Service Agent at Shamin Hotels in Charlottesville handles check-ins/check-outs, assists guests in person and online, and offers local recommendations while processing payments and maintaining accurate guest accounts.

This role requires strong communication, attention to detail, and the ability to balance courteous service with hotel policies, while collaborating with front desk and other departments.

Qualifications

• Front desk/front office experience preferred.
• Ability to handle payments accurately and securely.
• Strong guest-service orientation with a friendly demeanor.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions without announcing room numbers.
• Date-stamp, sort, and route incoming mail and messages.
• Answer inquiries about hotel services and local attractions.
• Maintain records of room availability and guest accounts; process charges.

Skills

Guest service

Communication

Registration

Cash handling

Reservations

Job description

The Guest Service Agent at Shamin Hotels in Charlottesville handles check-ins/check-outs, assists guests in person and online, and offers local recommendations while processing payments and maintaining accurate guest accounts.

This role requires strong communication, attention to detail, and the ability to balance courteous service with hotel policies, while collaborating with front desk and other departments.