Guest Service Agent: Check-in, Reservations & Concierge

Hospitality Associates; Chester (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401K plan with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels seeks a Guest Service Agent to warmly greet guests, check them in/out, and assist with reservations and local recommendations. You will handle payments, maintain guest records, and coordinate with other departments to ensure a smooth stay.

The role emphasizes excellent service, quick problem solving, and adherence to hotel policies. An on-site position with competitive hourly pay and benefits is offered.

Qualifications

• High school diploma or GED required.
• Front desk agent experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions as needed.
• Process guest payments and handle charges accurately.
• Answer guest inquiries about hotel services, local attractions, and directions.
• Maintain room availability records and guest accounts.
• Assist with reservations and transportation/entertainment bookings as required.

Skills

Front desk experience

Time management

Attention to detail

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels seeks a Guest Service Agent to warmly greet guests, check them in/out, and assist with reservations and local recommendations. You will handle payments, maintain guest records, and coordinate with other departments to ensure a smooth stay.

The role emphasizes excellent service, quick problem solving, and adherence to hotel policies. An on-site position with competitive hourly pay and benefits is offered.