Guest Service Agent - Front Desk with Travel Perks

Stonebridge Hospitality Management; Woodside (CA); On-site; USD 22,000 - 32,000; Full time

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent in Woodside, NY to support the front desk operations and ensure a smooth guest experience. You will greet guests, check them in/out, handle payments, and assist with reservations with a focus on service quality.

The role requires strong communication, familiarity with property management systems, and the ability to work a flexible schedule, including evenings, weekends, and holidays.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping tasks.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and guide bell attendants.
• Review charges with guests during checkout.
• Post charges for rooms, food, and services to ledgers.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local attractions.

Skills

Customer service

Communication

Cash handling

Organizational skills

Problem solving

Tools

Microsoft Word

Microsoft Excel

Property Management Systems

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent in Woodside, NY to support the front desk operations and ensure a smooth guest experience. You will greet guests, check them in/out, handle payments, and assist with reservations with a focus on service quality.

The role requires strong communication, familiarity with property management systems, and the ability to work a flexible schedule, including evenings, weekends, and holidays.