Guest Service Agent — Front Desk Pro with PTO & 401(k)

Stonebridge; North Bergen (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Stonebridge is seeking a Guest Service Agent in North Bergen, NJ to support front desk operations, check-in/check-out, guest inquiries, and reservations. The role emphasizes accuracy in guest records, payment handling, and reliable service for a high level of guest satisfaction.

The position requires strong communication, experience with property management systems, and the ability to work a flexible schedule in a hotel environment. Training and potential benefits are included.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Guest service experience

Customer service

Cash handling

Bookkeeping

Problem solving

Organization

Independent work

Tools

Microsoft Word

Microsoft Excel

Job description

Stonebridge is seeking a Guest Service Agent in North Bergen, NJ to support front desk operations, check-in/check-out, guest inquiries, and reservations. The role emphasizes accuracy in guest records, payment handling, and reliable service for a high level of guest satisfaction.

The position requires strong communication, experience with property management systems, and the ability to work a flexible schedule in a hotel environment. Training and potential benefits are included.