Guest Experience Agent & Night Auditor - Flexible Schedule

Stonebridge Companies; New York (NY); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent / Night Auditor for their New York location. The role involves ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services.

The ideal candidate will have prior experience in hotel front desk roles, strong communication skills, and proficiency in property management systems. Benefits include medical coverage, paid time off, and 401(k) matching.

Qualifications

• Strong customer service and communication skills to interact effectively.
• Ability to handle cash transactions and perform bookkeeping tasks.
• Strong problem-solving abilities to resolve guest issues efficiently.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Handle guest requests and maintain accurate guest records.
• Comply with safety and emergency procedures.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Cash handling

Proficiency in office software

Education

Previous experience in hotel front desk

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent / Night Auditor for their New York location. The role involves ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services.

The ideal candidate will have prior experience in hotel front desk roles, strong communication skills, and proficiency in property management systems. Benefits include medical coverage, paid time off, and 401(k) matching.