Guest Experience Lead – Front Desk (NYC)

Stonebridge Hospitality Associates; Town of Hampton (NY); On-site; USD 38,000 - 41,000; Full time

Job summary

Stonebridge Hospitality Associates seeks a Guest Service Agent in New York, NY. You will greet guests, manage check-in/out, and handle payments while maintaining guest records and assisting with reservations and inquiries.

Experience at a hotel front desk is preferred; strong customer service and communication skills are essential. The role offers a full-time schedule at the front desk with standard hotel benefits.

Qualifications

• Previous hotel front desk experience preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Positive attitude and professional demeanor.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Check registration cards for completeness and accuracy.
• Check-in/check-out courteously; process payments per hotel requirements.
• Verify guest credit and establish payment methods.
• Maintain accurate room availability and guest records in the PMS.
• Coordinate with housekeeping and maintenance for guest-reported issues.
• Make and confirm reservations and answer inquiries about services.

Skills

Customer service

Communication skills

Property management systems

Microsoft Word/Excel

Cash handling

Problem solving

Organizational skills

Independent work

Tools

Property management system (PMS)

Job description

Stonebridge Hospitality Associates seeks a Guest Service Agent in New York, NY. You will greet guests, manage check-in/out, and handle payments while maintaining guest records and assisting with reservations and inquiries.

Experience at a hotel front desk is preferred; strong customer service and communication skills are essential. The role offers a full-time schedule at the front desk with standard hotel benefits.