Hotel Front Desk Experience Specialist

Stonebridge Companies; New York (NY); Ibrido; USD 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Descrizione del lavoro

Stonebridge Companies in New York, NY seeks a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will greet guests, handle payments, coordinate with housekeeping, and assist with reservations and inquiries to support high guest satisfaction.

The role requires strong communication, cash handling, and familiarity with property management systems.

Competenze

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Mansioni

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Conoscenze

Front desk experience

Customer service

Cash handling

Strumenti

Property Management System (PMS)

MS Office (Word, Excel)

Descrizione del lavoro

Stonebridge Companies in New York, NY seeks a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will greet guests, handle payments, coordinate with housekeeping, and assist with reservations and inquiries to support high guest satisfaction.

The role requires strong communication, cash handling, and familiarity with property management systems.