Guest Service Agent - Front Desk (PTO & 401k)

Stonebridge Hospitality Management; Houston (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking a Guest Service Agent to ensure smooth check-in/check-out and uphold high guest satisfaction. You will support front office operations, manage guest records, and assist with inquiries, reservations, and payments.

The role requires standing for long periods, a flexible schedule including evenings and weekends, and strong attention to detail in guest records and communications.

Qualifications

• Previous hotel front desk or guest service experience is preferred.
• Strong customer service and communication skills for guests and staff.
• Proficiency in using property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts in the PMS.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independence

Office software

Tools

Property management system

Microsoft Word

Microsoft Excel

Job description

Stonebridge Hospitality Management is seeking a Guest Service Agent to ensure smooth check-in/check-out and uphold high guest satisfaction. You will support front office operations, manage guest records, and assist with inquiries, reservations, and payments.

The role requires standing for long periods, a flexible schedule including evenings and weekends, and strong attention to detail in guest records and communications.