Guest Experience Agent - Front Desk

Stonebridge Hospitality Management; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Stonebridge Hospitality Management in Boston is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures and maintain accurate guest records. You will assist with reservations, process payments, and provide outstanding guest service at the front desk.

The role requires strong communication, basic computer skills, and the ability to balance cash. Prior front desk experience is preferred, and the position offers flexible shifts in a dynamic hospitality environment.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Skills

Customer service

Communication

Cash handling

PMS proficiency

Organization

Problem solving

Tools

Word

Excel

Property Management System (PMS)

Job description

Stonebridge Hospitality Management in Boston is seeking a Guest Service Agent to ensure smooth check-in and check-out procedures and maintain accurate guest records. You will assist with reservations, process payments, and provide outstanding guest service at the front desk.

The role requires strong communication, basic computer skills, and the ability to balance cash. Prior front desk experience is preferred, and the position offers flexible shifts in a dynamic hospitality environment.