Guest Experience Associate - Front Desk

Stonebridge Hospitality Associates; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Stonebridge Hospitality Associates is seeking a Guest Service Agent in Long Island City to serve as the primary contact for guests, handling check-ins/outs with accuracy and professionalism. You will operate the front desk, manage reservations, POS and credit card systems, and ensure a clean, safe lobby environment throughout shifts.

The role requires strong English, excellent customer service, and reliability with flexible shifts.

Qualifications

• One year certificate or 3-6 months related experience or training.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to SOPs with exceptional guest service.
• Maintain accurate cash sheet and balance cash drawer.
• Handle reservations, check-ins and checkouts, and credit card processing.
• Answer calls promptly and relay messages accurately.
• Keep lobby and office area clean; announce wake-up calls as needed.
• Prepare room status updates for housekeeping and coordinate with staff.

Skills

Fluent English

Customer service

Attention to detail

Communication

Education

One year certificate in hospitality or related field

3-6 months related experience or training

Equivalent combination of education and experience

Tools

POS system

Reservation system

Credit card system

Job description

Stonebridge Hospitality Associates is seeking a Guest Service Agent in Long Island City to serve as the primary contact for guests, handling check-ins/outs with accuracy and professionalism. You will operate the front desk, manage reservations, POS and credit card systems, and ensure a clean, safe lobby environment throughout shifts.

The role requires strong English, excellent customer service, and reliability with flexible shifts.