Guest Service Agent - Front Desk & Reservations

Stonebridge Hospitality Associates; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Stonebridge Hospitality Associates in Phoenix, AZ is seeking a Guest Service Agent to support front desk operations, handling check-ins, check-outs, and guest inquiries with a friendly, professional attitude.

You will manage reservations, process payments, balance cash transactions, and coordinate with housekeeping to ensure guest satisfaction. Previous hotel front desk experience and strong communication are preferred; a reliable team player with basic office software skills will thrive.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and balance cash accounts.
• Post charges for rooms, food, and services to ledgers.
• Coordinate with housekeeping to address guest issues.

Skills

Customer service

Communication

PMS proficiency

Cash handling

Problem solving

Organization

Independence

Tools

Microsoft Word

Microsoft Excel

Job description

Stonebridge Hospitality Associates in Phoenix, AZ is seeking a Guest Service Agent to support front desk operations, handling check-ins, check-outs, and guest inquiries with a friendly, professional attitude.

You will manage reservations, process payments, balance cash transactions, and coordinate with housekeeping to ensure guest satisfaction. Previous hotel front desk experience and strong communication are preferred; a reliable team player with basic office software skills will thrive.