Hotel Front Desk & Guest Services Agent

Stonebridge; Dallas (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

medical

dental

vision

PTO

401(k) matching

welfare support

life and disability coverage

savings accounts

tuition aid

travel and lodging perks

Job summary

Stonebridge in Dallas, Texas is seeking a Guest Service Agent to ensure smooth check-in/check-out procedures and maintain accurate guest records. You will support front office operations and handle guest inquiries, payments, and reservations to elevate guest satisfaction.

The role requires strong customer service skills, familiarity with property management systems, and the ability to manage cash transactions. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• Experience in hotel front desk or guest service preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and basic bookkeeping tasks.
• Excellent problem-solving abilities.
• Strong organizational skills and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services.
• Transmit and receive guest messages using phones or switchboards.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local dining/entertainment.

Skills

Guest service experience

Customer service

PMS proficiency

Cash handling

Problem solving

Organization

Independent work

Microsoft Word

Microsoft Excel

Tools

Property Management System (PMS)

Microsoft Word

Microsoft Excel

Job description

Stonebridge in Dallas, Texas is seeking a Guest Service Agent to ensure smooth check-in/check-out procedures and maintain accurate guest records. You will support front office operations and handle guest inquiries, payments, and reservations to elevate guest satisfaction.

The role requires strong customer service skills, familiarity with property management systems, and the ability to manage cash transactions. A flexible schedule including evenings, weekends, and holidays is expected.