Front Desk Guest Experience Specialist

Stonebridge Companies; Denver (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

PTO

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is seeking a Guest Service Agent in Denver, CO. You will support front office operations by checking guests in/out, managing reservations, and handling payments with accuracy and courtesy.

The role requires strong customer service, proficiency with property management systems, and the ability to work a flexible schedule including evenings, weekends, and holidays. Prior front desk experience is preferred.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication abilities.
• Familiarity with property management systems and MS Office.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational skills.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and set up payment methods.
• Maintain accurate room availability and guest accounts.
• Post charges and balance ledgers manually or via systems.
• Issue room keys and coordinate with bell staff.
• Assist with reservations and guest inquiries.
• Coordinate with housekeeping and maintenance to resolve issues.

Skills

Front desk experience

Customer service

PMS proficiency

Cash handling

Problem solving

Organizational skills

Independent work

Policy adherence

Tools

Word

Excel

Job description

Stonebridge Companies is seeking a Guest Service Agent in Denver, CO. You will support front office operations by checking guests in/out, managing reservations, and handling payments with accuracy and courtesy.

The role requires strong customer service, proficiency with property management systems, and the ability to work a flexible schedule including evenings, weekends, and holidays. Prior front desk experience is preferred.