Guest Services Agent: Front Desk & Guest Care

Stonebridge; Atlanta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness support

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent in Atlanta, GA to support front office operations and ensure high guest satisfaction. You will handle check-in/check-out, guest inquiries, payments, and reservations.

Responsibilities include greeting guests, processing payments, updating records, and coordinating with housekeeping to resolve issues. The role requires strong customer service and communication skills, with proficiency in Word/Excel and PMS usage.

Qualifications

• Strong customer service and communication skills.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.

Skills

Customer service

Communication skills

Property management systems

Basic office software

Cash handling

Problem solving

Organization

Independent work

Word

Excel

Tools

Word

Excel

Job description

Stonebridge is seeking a Guest Service Agent in Atlanta, GA to support front office operations and ensure high guest satisfaction. You will handle check-in/check-out, guest inquiries, payments, and reservations.

Responsibilities include greeting guests, processing payments, updating records, and coordinating with housekeeping to resolve issues. The role requires strong customer service and communication skills, with proficiency in Word/Excel and PMS usage.