Guest Service Agent - Front Desk, Flexible Schedule & Benefits

Stonebridge; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

PTO

401(k) Matching

Wellness Support

Travel Perks

Job summary

Stonebridge is seeking a Guest Service Agent in Phoenix, AZ. You will support front office operations, assist guests with check-in/check-out, process payments, and manage reservations. The role requires strong customer service, clear communication, and basic familiarity with property management systems.

This position is based in the hotel lobby with a flexible schedule, including evenings and weekends. Prior front desk experience is preferred; training and benefits are provided.

Qualifications

• Experience in a hotel front desk or guest service role is preferred.
• Strong customer service and communication skills for guests and staff.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving and organizational skills with attention to detail.
• Ability to work independently and follow hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Keep accurate room availability and guest accounts in the system.
• Compute bills, collect payments, and provide change as needed.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and coordinate with bell staff.
• Review guest charges with guests at check-out.
• Post charges for rooms, food, and services to ledgers.
• Transmit and receive guest messages via phone or switchboard.
• Coordinate with housekeeping and maintenance on guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, dining, and local entertainment.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Independence

Policy adherence

Tools

Property Management Systems

Word

Excel

Job description

Stonebridge is seeking a Guest Service Agent in Phoenix, AZ. You will support front office operations, assist guests with check-in/check-out, process payments, and manage reservations. The role requires strong customer service, clear communication, and basic familiarity with property management systems.

This position is based in the hotel lobby with a flexible schedule, including evenings and weekends. Prior front desk experience is preferred; training and benefits are provided.