Guest Experience Specialist - Front Desk

Stonebridge Hospitality Management; Atlanta (GA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness program

Travel perks

Job summary

Stonebridge Hospitality Management seeks a Guest Service Agent in Atlanta, GA to ensure smooth check-in/check-out and maintain guest records. You will support front office operations, handle inquiries, payments, and reservations with a focus on guest satisfaction.

The role requires strong customer service, cash handling, and familiarity with property management systems. Evening, weekend, and holiday availability is required, with a comprehensive benefits package offered.

Qualifications

• Prior experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Independence

Word

Excel

Property management systems

Tools

Property management systems

Word

Excel

Job description

Stonebridge Hospitality Management seeks a Guest Service Agent in Atlanta, GA to ensure smooth check-in/check-out and maintain guest records. You will support front office operations, handle inquiries, payments, and reservations with a focus on guest satisfaction.

The role requires strong customer service, cash handling, and familiarity with property management systems. Evening, weekend, and holiday availability is required, with a comprehensive benefits package offered.