Guest Service Agent — Front Desk (PTO & 401k)

Stonebridge Companies; Loveland (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in Loveland, CO is seeking a Guest Service Agent to manage front desk operations, check-ins/check-outs, and guest communications with accuracy and courtesy. You will handle reservations, payment processing, and respond to guest inquiries while upholding safety procedures.

The role emphasizes excellent customer service, adherence to SOPs, and attention to room details and promotions. A positive, professional appearance and punctuality are required.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to speak English fluently.
• Ability to interpret and perform basic computer and POS system functions.

Responsibilities

• Operate the front desk according to standard operating procedures and with exceptional guest service.
• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
• Check registration (folio) cards for completeness, accuracy, and legibility.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate the switchboard and disperse calls as required by your shift.
• Know emergency procedures and how to respond.
• Never say a guest’s room number out loud.
• Be knowledgeable of hotel promotions.
• Know room rate and amenities to inform guests about their rooms.
• Complete daily reports, audits and correspondences as required by your shift.
• Keep lobby and office area clean at all times.
• Set wake-up calls as dictated by your shift.
• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
• Take and confirm credit cards for validity and acceptability.
• Lock and secure area if leaving the front desk.
• Create incident reports for guest injuries/issues.
• Answer all calls within three rings in a scripted manner.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints.

Skills

Customer service

English fluency

Attention to detail

Effective communication

Education

One year certificate or technical training

3–6 months related experience

Equivalent education/experience

Tools

POS system

Reservation system

Credit card processing

Job description

Stonebridge Companies in Loveland, CO is seeking a Guest Service Agent to manage front desk operations, check-ins/check-outs, and guest communications with accuracy and courtesy. You will handle reservations, payment processing, and respond to guest inquiries while upholding safety procedures.

The role emphasizes excellent customer service, adherence to SOPs, and attention to room details and promotions. A positive, professional appearance and punctuality are required.