Guest Service Agent - Front Desk & Guest Experience

Plazahotelelpaso; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Transit Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in Houston, TX. You will greet guests, check them in and out, handle reservations, and process payments while ensuring guest satisfaction and brand standards. The role requires standing for extended periods and ability to work varied shifts, including holidays and weekends.

Previous customer service experience and knowledge of PMS systems are preferred. We offer competitive wages for full- and part-time opportunities with comprehensive benefits and

Qualifications

• Experience in customer service environments or equivalent training.
• Ability to greet guests and assist with their needs.
• Familiarity with PMS systems is preferred.

Responsibilities

• Greet guests warmly and register them at the front desk.
• Assist guests with check-in/out and carry out payments.
• Handle reservations and balance accounts as needed.
• Respond to guest requests promptly and resolve complaints when possible.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent in Houston, TX. You will greet guests, check them in and out, handle reservations, and process payments while ensuring guest satisfaction and brand standards. The role requires standing for extended periods and ability to work varied shifts, including holidays and weekends.

Previous customer service experience and knowledge of PMS systems are preferred. We offer competitive wages for full- and part-time opportunities with comprehensive benefits and