Guest Experience Specialist (Front Desk)

Plazahotelelpaso; Culver City (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Job summary

HHM Hotels is seeking a Guest Service Agent to greet and assist guests, check them in/out, and handle payments on-site. The role emphasizes guest satisfaction, timely responses, and accurate billing. Knowledge of PMS systems is a plus, with opportunities across various shifts and responsibilities in a bustling hotel environment.

The position offers competitive wages, benefits, and growth potential within the HHM Hotels family.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the phone or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet and assist guests, check them in/out, and handle payments on-site. The role emphasizes guest satisfaction, timely responses, and accurate billing. Knowledge of PMS systems is a plus, with opportunities across various shifts and responsibilities in a bustling hotel environment.

The position offers competitive wages, benefits, and growth potential within the HHM Hotels family.