Front Desk Agent | Guest Experience & Service

Comfort Suites Humble Houston North; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement

Professional development opportunities

Positive work environment

Job summary

A local hotel in Houston is looking for a Guest Service Agent. Responsibilities include managing guest reservations, assisting during check-in and check-out, and providing excellent customer service. The ideal candidate will have strong communication skills and the ability to multitask in a fast-paced environment. This full-time role offers competitive salary and opportunities for professional growth.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest complaints and concerns with grace and professionalism.

Skills

Customer service skills

Communication skills

Ability to multitask

Proficiency with computer systems

Tools

Microsoft Office

Reservation management systems

Job description

A local hotel in Houston is looking for a Guest Service Agent. Responsibilities include managing guest reservations, assisting during check-in and check-out, and providing excellent customer service. The ideal candidate will have strong communication skills and the ability to multitask in a fast-paced environment. This full-time role offers competitive salary and opportunities for professional growth.