Guest Experience Specialist — Front Desk

Plazahotelelpaso; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Paid time off

401k match

Daily pay

Life insurance

Travel discounts

Transit benefits

Wellness program

Professional development

Referral bonuses

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests in alignment with hotel standards. You will manage reservations, process payments and coordinate room assignments using the PMS system.

Role requires a focus on guest satisfaction, flexibility with shifts including holidays or weekends, and adherence to safety practices. Benefits include comprehensive health coverage and development opportunities.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Handle payments, verify credit, and process bills.
• Make and confirm reservations.
• Use the PMS system to transmit and receive messages.
• Respond to guest requests promptly and resolve issues.
• Secure valuables in hotel safe when needed.
• Assist in the breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform duties as requested by management.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests in alignment with hotel standards. You will manage reservations, process payments and coordinate room assignments using the PMS system.

Role requires a focus on guest satisfaction, flexibility with shifts including holidays or weekends, and adherence to safety practices. Benefits include comprehensive health coverage and development opportunities.