Guest Service Agent – Front Desk (Evening Shift)

Shamin Hotels Master; Colonial Heights (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401K with company match

Employee discounts at branded hotels

Job summary

Shamin Hotels in Colonial Heights, VA is seeking a friendly Guest Service Agent to check guests in and out, handle reservations, and assist guests with local recommendations. You will interact with guests both in-person and online, collect payments, and ensure a smooth arrival and departure experience.

The role requires strong attention to detail, reliable transportation, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Date-stamps, sorts and racks incoming mail and messages.
• Transmits and receives messages using equipment such as telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or Champaign for special guests at management’s direction
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross sells other Shamin Hotels.
• Performs other related duties as required.

Skills

Front desk experience

Time management

Attention to detail

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Colonial Heights, VA is seeking a friendly Guest Service Agent to check guests in and out, handle reservations, and assist guests with local recommendations. You will interact with guests both in-person and online, collect payments, and ensure a smooth arrival and departure experience.

The role requires strong attention to detail, reliable transportation, and the ability to multitask in a fast-paced hotel environment.