Guest Experience Front Desk Specialist

Shamin Hotels, Inc.; Hampton (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible shifts

Job summary

Shamin Hotels is seeking a Guest Service Agent in Hampton, VA to welcome guests, register and check them in/out, and assist with room reservations and concierge services. You will greet guests warmly, handle payments, and coordinate with other hotel departments to ensure a seamless stay.

Applicants should be comfortable with a fast-paced front desk environment, possess strong communication skills, and maintain accurate records and guest information in hotel systems.

Qualifications

• Previous front desk experience preferred.
• Knowledge of hotel operations.
• Ability to handle payments accurately.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide instructions to guests.
• Manage check-in/check-out processes and payments.
• Provide information on hotel services and local activities.
• Assist with reservations and related guest inquiries.
• Maintain accurate records of room availability and guest accounts.

Skills

Guest service

Cash handling

Reservation handling

Communication

Tools

Front desk software

Job description

Shamin Hotels is seeking a Guest Service Agent in Hampton, VA to welcome guests, register and check them in/out, and assist with room reservations and concierge services. You will greet guests warmly, handle payments, and coordinate with other hotel departments to ensure a seamless stay.

Applicants should be comfortable with a fast-paced front desk environment, possess strong communication skills, and maintain accurate records and guest information in hotel systems.