Guest Experience Front Desk Agent - Flexible Hours

Hyatt Regency; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Hyatt Regency Boston is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out while delivering exceptional service. You will handle reservations, respond to inquiries, and coordinate with departments to meet guest needs.

The role requires strong communication, the ability to multitask in a fast-paced hotel environment, and availability for flexible hours including evenings and weekends. This is a full-time on-site position at Hyatt Regency Boston.

Qualifications

• Minimum one year experience in hotel front desk or customer service.
• Strong verbal and written communication.
• Ability to multitask and work flexible hours.

Responsibilities

• Greet guests warmly upon arrival and ensure smooth check-in/check-out.
• Verify guest identification and reservation details.
• Manage reservations, update guest profiles, and handle changes or cancellations.
• Answer phone calls and answer inquiries about hotel services and local attractions.
• Process payments and handle cash and billing transactions accurately.
• Maintain accurate guest records and prepare daily reports.

Skills

Guest service

Communication

Multitasking

Hospitality software

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Hyatt Regency Boston is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out while delivering exceptional service. You will handle reservations, respond to inquiries, and coordinate with departments to meet guest needs.

The role requires strong communication, the ability to multitask in a fast-paced hotel environment, and availability for flexible hours including evenings and weekends. This is a full-time on-site position at Hyatt Regency Boston.