Guest Services Pro - Front Desk & Guest Experience

Sonesta International Hotels Corporation; Boston (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with for-

401(k) Retirement Plan with Company 匹

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term Di

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels Corporation is hiring a Guest Services Agent in Boston. Responsibilities include front desk duties, guest relations, reservations, and upselling to maximize revenue. The role requires strong English communication, basic math, and cash handling with a ServSafe certification being pursued.

Morning, evening, weekend, and holiday shifts are required. The role emphasizes Sonesta Service standards, customer care, and collaboration with hotel teams to deliver a high-quality

Qualifications

• High School diploma or equivalent required.
• One year of hotel experience or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Math skills including budgeting, profit/loss concepts, percentages and variances preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Must obtain ServSafe certification.
• May require TIPS certification.
• Valid driver’s license required.

Responsibilities

• Deliver Sonesta Service in all guest interactions per G.U.E.S.T. standards.
• Register guests, issue room keys, and provide information on services.
• Answer phones promptly and courteously.
• Process cash and credit transactions accurately; prepare deposits and reports.
• Maintain security of cash, transactions, and guest information.
• Routinely book guest reservations and manage changes.
• Upsell rooms to maximize revenue.
• Coordinate with management on seasonal pricing strategies.
• Support teamwork across shifts and departments.
• Serve the shoppe and pour with guest services.
• Comply with laws on alcohol service.
• Fulfill guest special requests and deliver services.

Skills

Fluent English

Customer service

Verbal and written communication

Problem solving

Microsoft Office

Opera systems

Education

High School diploma or equivalent

ServSafe certification

TIPS certification

Tools

Microsoft Office

Opera systems

Job description

Sonesta International Hotels Corporation is hiring a Guest Services Agent in Boston. Responsibilities include front desk duties, guest relations, reservations, and upselling to maximize revenue. The role requires strong English communication, basic math, and cash handling with a ServSafe certification being pursued.

Morning, evening, weekend, and holiday shifts are required. The role emphasizes Sonesta Service standards, customer care, and collaboration with hotel teams to deliver a high-quality