Guest Experience Specialist

HHM Hospitality; Brookline (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality in Brookline, MA is seeking a Guest Service Agent to warmly greet guests, register rooms, handle payments, and assist with guest requests to uphold brand standards and sustain guest satisfaction.

The role requires excellent customer service and is supported by benefits such as travel discounts and professional development opportunities. The position may include shifts on holidays or weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and provide change as needed.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, escalating when necessary.
• Secure guests' valuables in hotel safe.
• Perform bookkeeping activities such as balancing accounts and audits.
• Strive to improve overall guest satisfaction and department scores.
• Assist in breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction and perform other duties as requested by management.

Skills

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hospitality in Brookline, MA is seeking a Guest Service Agent to warmly greet guests, register rooms, handle payments, and assist with guest requests to uphold brand standards and sustain guest satisfaction.

The role requires excellent customer service and is supported by benefits such as travel discounts and professional development opportunities. The position may include shifts on holidays or weekends.