Front Desk Agent

Hireology; Somerville (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

401(k)

Paid sick time

Free parking

Employee discounts

Job summary

Holiday Inn Boston Cambridge Area in Somerville, MA is seeking a Front Desk Agent who loves guest service and thrives in a fast-paced environment. You will welcome guests, handle check-in/out, and provide local tips.

This role emphasizes accuracy, teamwork with housekeeping and maintenance, loyalty program enrollment, and creating memorable experiences that encourage guests to return.

Qualifications

• Experience delivering outstanding customer service.
• Strong communication skills in person and over the phone.
• Ability to stay positive, organized, and solutions-focused in a fast-paced setting.

Responsibilities

• Create exceptional first and last impressions by warmly welcoming guests and delivering personalized service.
• Assist guests with seamless check-in and check-out experiences.
• Anticipate guest needs, resolve concerns, and turn interactions into memorable moments.
• Share hotel amenities, local recommendations, and insider tips about Boston/Cambridge area.
• Coordinate with housekeeping, maintenance, and other departments for outstanding service.
• Manage reservations, room assignments, and billing with accuracy and professionalism.
• Maintain a polished front desk environment that reflects excellence.
• Promote loyalty-program enrollment and maximize stay value.

Skills

Customer service

Communication

Positive attitude

Organized

Solution oriented

Tech savvy

Job description

Front Desk Agent | Holiday Inn Boston Cambridge Area

Be the reason guests choose to return.

At Holiday Inn Boston Cambridge Area, we believe great stays start with great people. We're looking for energetic, service-minded professionals who love connecting with others and creating memorable experiences. As a Front Desk Agent, you'll be more than the person behind the desk. You'll be the welcoming face of our hotel, a local expert, a problem solver, and an ambassador for one of the world's most recognized hospitality brands.

Whether you're looking to grow your hospitality career or join a team that genuinely values service excellence, this is an opportunity to make an impact every day while building valuable experience in a fast-paced, people-focused environment.

What You'll Do

• Create exceptional first and last impressions by warmly welcoming guests and delivering personalized service.
• Help travelers feel at home through seamless check-in and check-out experiences.
• Anticipate guest needs, resolve concerns, and turn everyday interactions into memorable moments.
• Serve as a trusted resource by sharing hotel amenities, local recommendations, and insider tips about the Boston and Cambridge area.
• Coordinate with housekeeping, maintenance, and other departments to ensure an outstanding guest experience.
• Manage reservations, room assignments, and billing transactions with accuracy and professionalism.
• Maintain a polished and inviting front desk environment that reflects our commitment to excellence.
• Promote loyalty program enrollment and help guests maximize the value of their stay.

What Makes You Successful

• Passion for delivering outstanding customer service.
• Strong communication skills and a genuine enthusiasm for working with people.
• Ability to remain positive, organized, and solution-oriented in a fast-paced environment.
• Confidence using technology and learning new systems.
• Hospitality or guest service experience preferred, but a great attitude and willingness to learn are equally important.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Why Join Us?

At Holiday Inn Boston Cambridge Area, you'll become part of a team that invests in its people and celebrates success.

• Competitive hourly wage of $19.00-$19.00 paid bi-weekly
• Career advancement opportunities within our growing hotel management company
• Employee discounts at IHG hotels worldwide
• Dental, and Vision benefits
• 401(k) retirement program
• Paid sick time eligibility
• Free employee parking
• Supportive team culture focused on growth, recognition, and development

The Opportunity

If you're passionate about hospitality, enjoy meeting people from around the world, and want a role where no two days are the same, we'd love to meet you. Join a team dedicated to creating outstanding guest experiences and building lasting memories for every traveler who walks through our doors.

Your hospitality career starts here.

About the Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.