Hotel Guest Service Representative

Buffalo Lodging; Billerica (MA); On-site; USD 52,348,800 - 56,481,600; Full time

Benefits offered by this job

Weekly pay

401(k) match

Paid vacation

Paid sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Buffalo Lodging Associates is seeking a Front Desk Agent for a Hampton Inn by Hilton-Boston/Bedford/ Burlington in Billerica, MA. The role requires friendly guest service, efficient check-in/out, and multi-tasking across reservations and inquiries.

Provide welcoming service to guests, manage the hotel management system, and assist with inquiries during mornings, evenings, weekends, and holidays. Experience with Hilton brands is preferred and a professional demeanor is essential.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

Skills

Customer service

Hilton experience

High school diploma

Property management system

Word

Excel

Education

High School diploma

Tools

Property management system

Word

Excel

Job description

Hampton Inn by Hilton-Boston/Bedford/ Burlington, 25 Middlesex Turnpike, Billerica, MA 01821

We are currently looking for a Full-Time Front Desk Agent to join our Team! Agents must be available to work mornings, evenings, weekends and holidays. Prior Hilton experience is preferred.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

We are currently looking for front desk agent to join our Team! Our Hampton Inn by Hilton is located right off US-3, we’re 15 minutes from Hanscom Air Force Base. A 35-minute drive to Downtown Boston or Historic Salem, MA. We feature 129 beautiful guest rooms that during their stay our guests can enjoy nature at Great Brook State Park 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

• Paid Weekly (Every Friday!)
• $19/hr
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.