Front Desk Agent

Distinctive Hospitality Group; Somerville (MA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly wage

Career advancement opportunities

Employee discounts at IHG hotels

Dental, and Vision benefits

401(k) retirement program

Paid sick time eligibility

Free employee parking

Supportive team culture

Job summary

Holiday Inn Boston Cambridge Area is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and deliver personalized service in a fast-paced hotel setting. You will be a local host, sharing recommendations and ensuring guest satisfaction from arrival through departure.

The role emphasizes strong communication, a positive attitude, and a willingness to learn. Flexible availability including mornings, evenings, weekends, and holidays is required.

Qualifications

• Passion for delivering outstanding customer service.
• Strong communication skills and a genuine enthusiasm for working with people.
• Ability to remain positive, organized, and solution-oriented in a fast-paced environment.
• Confidence using technology and learning new systems.
• Hospitality or guest service experience preferred, but a great attitude and willingness to learn are equally important.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Create exceptional first and last impressions by warmly welcoming guests and delivering personalized service.
• Help travelers feel at home through seamless check-in and check-out experiences.
• Anticipate guest needs, resolve concerns, and turn everyday interactions into memorable moments.
• Serve as a trusted resource by sharing hotel amenities, local recommendations, and insider tips about the Boston and Cambridge area.
• Coordinate with housekeeping, maintenance, and other departments to ensure an outstanding guest experience.
• Manage reservations, room assignments, and billing transactions with accuracy and professionalism.
• Maintain a polished and inviting front desk environment that reflects our commitment to excellence.
• Promote loyalty program enrollment and help guests maximize the value of their stay.

Skills

Customer service

Communication skills

Hospitality experience

Positive attitude

Willingness to learn

Job description

Front Desk Agent | Holiday Inn Boston Cambridge Area

Be the reason guests choose to return.

At Holiday Inn Boston Cambridge Area, we believe great stays start with great people. We're looking for energetic, service-minded professionals who love connecting with others and creating memorable experiences. As a Front Desk Agent, you'll be more than the person behind the desk. You'll be the welcoming face of our hotel, a local expert, a problem solver, and an ambassador for one of the world's most recognized hospitality brands.

Whether you're looking to grow your hospitality career or join a team that genuinely values service excellence, this is an opportunity to make an impact every day while building valuable experience in a fast-paced, people-focused environment.

What You'll Do

• Create exceptional first and last impressions by warmly welcoming guests and delivering personalized service.
• Help travelers feel at home through seamless check-in and check-out experiences.
• Anticipate guest needs, resolve concerns, and turn everyday interactions into memorable moments.
• Serve as a trusted resource by sharing hotel amenities, local recommendations, and insider tips about the Boston and Cambridge area.
• Coordinate with housekeeping, maintenance, and other departments to ensure an outstanding guest experience.
• Manage reservations, room assignments, and billing transactions with accuracy and professionalism.
• Maintain a polished and inviting front desk environment that reflects our commitment to excellence.
• Promote loyalty program enrollment and help guests maximize the value of their stay.

What Makes You Successful

• Passion for delivering outstanding customer service.
• Strong communication skills and a genuine enthusiasm for working with people.
• Ability to remain positive, organized, and solution-oriented in a fast-paced environment.
• Confidence using technology and learning new systems.
• Hospitality or guest service experience preferred, but a great attitude and willingness to learn are equally important.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Why Join Us?

At Holiday Inn Boston Cambridge Area, you'll become part of a team that invests in its people and celebrates success.

• Competitive hourly wage of $19.00-$19.00 paid bi-weekly
• Career advancement opportunities within our growing hotel management company
• Employee discounts at IHG hotels worldwide
• Dental, and Vision benefits
• 401(k) retirement program
• Paid sick time eligibility
• Free employee parking
• Supportive team culture focused on growth, recognition, and development

The Opportunity

If you're passionate about hospitality, enjoy meeting people from around the world, and want a role where no two days are the same, we'd love to meet you. Join a team dedicated to creating outstanding guest experiences and building lasting memories for every traveler who walks through our doors.

Your hospitality career starts here.

About the Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.