Guest Experience Ambassador – Front Desk

Distinctive Hospitality Group; Somerville (MA); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly wage

Career advancement opportunities

Employee discounts at IHG hotels

Dental, and Vision benefits

401(k) retirement program

Paid sick time eligibility

Free employee parking

Supportive team culture

Job summary

Holiday Inn Boston Cambridge Area is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and deliver personalized service in a fast-paced hotel setting. You will be a local host, sharing recommendations and ensuring guest satisfaction from arrival through departure.

The role emphasizes strong communication, a positive attitude, and a willingness to learn. Flexible availability including mornings, evenings, weekends, and holidays is required.

Qualifications

• Passion for delivering outstanding customer service.
• Strong communication skills and a genuine enthusiasm for working with people.
• Ability to remain positive, organized, and solution-oriented in a fast-paced environment.
• Confidence using technology and learning new systems.
• Hospitality or guest service experience preferred, but a great attitude and willingness to learn are equally important.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Create exceptional first and last impressions by warmly welcoming guests and delivering personalized service.
• Help travelers feel at home through seamless check-in and check-out experiences.
• Anticipate guest needs, resolve concerns, and turn everyday interactions into memorable moments.
• Serve as a trusted resource by sharing hotel amenities, local recommendations, and insider tips about the Boston and Cambridge area.
• Coordinate with housekeeping, maintenance, and other departments to ensure an outstanding guest experience.
• Manage reservations, room assignments, and billing transactions with accuracy and professionalism.
• Maintain a polished and inviting front desk environment that reflects our commitment to excellence.
• Promote loyalty program enrollment and help guests maximize the value of their stay.

Skills

Customer service

Communication skills

Hospitality experience

Positive attitude

Willingness to learn

Job description

Holiday Inn Boston Cambridge Area is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and deliver personalized service in a fast-paced hotel setting. You will be a local host, sharing recommendations and ensuring guest satisfaction from arrival through departure.

The role emphasizes strong communication, a positive attitude, and a willingness to learn. Flexible availability including mornings, evenings, weekends, and holidays is required.