Guest Service Agent: Elevate Hospitality and Satisfaction

HHM Hospitality; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit/Parking benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality is seeking a Guest Service Agent to warmly greet guests, register rooms, and handle inquiries in a fast-paced setting. This role emphasizes accuracy in billing, reservation management, and clear communication with guests and team members.

Candidates should have a High School diploma or equivalent and previous customer service experience. Knowledge of PMS systems is a plus, and work involves flexible shifts, including weekends.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests upon arrival and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS.

Skills

Customer service

PMS knowledge

Education

High School diploma or equivalent

Tools

PMS System

Job description

HHM Hospitality is seeking a Guest Service Agent to warmly greet guests, register rooms, and handle inquiries in a fast-paced setting. This role emphasizes accuracy in billing, reservation management, and clear communication with guests and team members.

Candidates should have a High School diploma or equivalent and previous customer service experience. Knowledge of PMS systems is a plus, and work involves flexible shifts, including weekends.