Guest Service Agent

TownePlace and Fairfield Suites Paris; Paris (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

TownePlace Suites & Fairfield Inn and Suites in Paris, TX is seeking a Guest Service Agent to welcome guests, process check-ins/check-outs, secure payments, and verify billing. The role emphasizes friendly, professional service and adherence to brand standards.

You will assist guests with reservations and requests, anticipate needs, and help provide a seamless hospitality experience in a team-driven environment.

Responsibilities

• Process guest check-ins and check-outs in a timely, friendly manner.
• Secure payment and verify or adjust guest billing as needed.
• Assist guests with reservations and requests.
• Ensure high standards of quality and brand compliance.

Job description

TownePlace Suites & Fairfield Inn and Suites
3005 N Main St
Paris, TX 75460, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Behaviors

• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.