Guest Service Agent

Towneplace Suites Gainesville; Gainesville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Fund

Job summary

TownePlace Suites Gainesville in Gainesville, FL is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, secure payments, and verify billing accurately.

You will assist guests with reservations and requests in a friendly, professional, timely manner while upholding brand standards and delivering exceptional service.

This role emphasizes anticipating guest needs and creative problem solving to ensure satisfaction and loyalty at a pet-friendly property.

Responsibilities

• Processing check-ins and check-outs
• Securing payment and verifying billing
• Assisting guests with reservations and requests
• Following brand standards to ensure guest satisfaction

Job description

TownePlace Suites-Gainesville, FL
Gainesville, FL 32605, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.